Frequently Asked Questions
If you experience a DOA (Dead On Arrival) please contact us within 3 hours of delivery. Pictures of the dead animals in the unopened bag must be sent to our email PhillipsFishWorks@gmail.com. Once we verify your purchase and pictures we will issue a refund or reship your order. We do not require a signature for delivery but highly encourage you to be available to receive your package when it arrives. Even in a property packed box, aquatic animals will suffer quickly sitting in the sun or snow on a front porch. Regardless of what happens, contact us and we will make it right!
HOW LONG WILL IT TAKE TO GET MY ORDER?
Depending on location live feeders and animals are shipped out Monday, Tuesday and Wednesday. Handling time may take 1-5 business days but most orders placed Mon-Wed before 12:00 pm EST will ship the same day or next. In times of extreme weather, orders may be held for the safety and wellbeing of the animals. Click here to see our shipping policy for more details.
DO YOU SHIP INTERNATIONALLY?
No. We do not ship internationally. We only ship to the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories. Thank you for understanding!
CAN I PICK UP MY ORDER?
Orders may be picked up by appointment only. There is a “PICK UP” option you can select at check out. Click here to learn more about our shipping policy and picking up your online order.
DO YOU WHOLESALE YOUR PRODUCTS?
Yes! We are happy to work with other businesses. If you are a legitimate business we do offer all of our products at wholesale pricing. Email us at PhillipsFishWork@gmail.com